FAQ

By investing in high-quality, long-lasting, cruelty-free ingredients, THL is a company committed to creating unique, beauty-enhancing formulas that deliver clean and sustainable options for our customers. Additionally, we prioritize the use of natural pigments, resulting in lip colors that are both vibrant and ultra-hydrating. Immerse yourself in THL's dedication to natural beauty, where glamor seamlessly aligns with conscious choices.

Vegan lipstick does not contain any animal products, by-products, or derivatives. They feature ingredients such as mica, moringa oil, castor oil, and plant-based waxes.

All THL colors will last up to 18 hours.

THL lipsticks are formulated with the following ingredients: Isononyl isononanoate, caprylic/capric triglyceride, dimethicone/vinyl dimethicone cross polymer, polyethylene, CI 15850, glycolipid, CI 77491, polyisobutylene, beeswax, ground wax, methyl methacrylate cross polymer, silica, tocopherol (vitamin E), CI 77499, jojoba (simmondsia chinensis) seed oil, shea butter (butyrospermum park ii), fruit fat, flavor.

THL believes in the creation of exceptional products that put safety and science first. We avoid the inclusion of more than 1,200 toxic ingredients in our lipsticks and other beauty options. This process is supported by our experts in the lab, along with professional makeup artists across the U.S.A.

Every order comes with one of our vibrant lipsticks colors, which are packaged by hand and with care by THL team members. You also receive a thank you card, plus some special goodies.

Absolutely! If you are not satisfied with your THL purchase, return it within 90 days from the date it was shipped and receive a refund for the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment.

Please note that THL cannot accept returns that have excessive usage, as determined by our customer care team. In addition, THL cannot provide refunds for products not purchased directly through our website

To return an item(s), please follow these steps: contact us via email at: info@thlcompany.com and write “Return” in the subject line; please include your full name and order number in the email.

You will receive return instructions via email. We recommend shipping your return in the original box with a service that provides tracking and/or insurance, as we are not responsible for any packages lost in transit. Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are non-refundable.

We accept all major credit cards, along with Shop Pay, PayPal, Venmo, and Google Pay for express checkout.

Your order can be tracked post-purchase by referring to your receipt. However, please feel free to reach out to us if you have any questions or concerns via email (info@thlcompany.com) or phone (888-717-3310). Our customer service team is available Monday to Saturday (9AM to 3PM EST).

THL uses USPS standard shipping for all delivery addresses within the United States and its territories, excluding P.O. boxes and rural routes. Your order should arrive in 3-5 business days. Please allow an additional 1-2 business days for your order to process before it is shipped.

Our friendly and knowledgeable customer service team is available to assist you Monday to Saturday, from 9AM to 3PM EST, at 888-717-3310. You can also email us at:info@thlcompany.com. We will respond within 24 hours.

All of our products are manufactured in Korea.

119 Norfolk Street

Unit #2

Brooklyn, NY 11235-2305

Didn’t find the answer you’re looking for?

Please contact us at: info@thlcompany.com or 888-717-3310.